Warranty & Crash Policy

All Bola Carbon products undergo strict quality control and ISO testing before shipment. We provide dedicated after-sales support to ensure complete reliability for all riders.

1. Warranty Coverage & Term

• Carbon Rims: 36 Months (3 Years) from the shipping date against manufacturing defects in materials and workmanship (e.g., delamination, structural cracking not caused by impact, resin voids).
• Complete Wheelsets: 24 Months (2 Years) base warranty on assembly. For branded hubs and spokes (e.g., DT Swiss, Sapim), component warranty follows the respective manufacturer's policy.
• Initial 60 Days: Free replacement part with shipping covered if a manufacturing defect is identified within 2 months of delivery. No return of the defective item is required - the replacement part is shipped directly to your address.
• Months 3–36: Free replacement of defective rim/part; customer covers international shipping and duties. No return of the defective item is required - the replacement part is shipped directly.
• Eligibility: Valid only for the original purchaser with proof of purchase and rim serial number.
• No-Return Replacement: Under both warranty and the Crash Replacement Program, you never need to send the defective item back. Once your photos and rim serial number are verified, we ship the replacement part or wheelset directly to your shipping address.

2. Safe Operation & Guidelines (Exclusions)

The warranty does not cover damage resulting from:

• Crashes, collisions, or accidental impacts (covered under our 30% Crash Replacement Program).
• Misuse, extreme jumping, downhill use on XC rims, or improper tire installation.
• Exceeding maximum tire pressures: Hookless (TSS) rims: Max 72.5 PSI (5.0 bar); Hooked rims: Max 110 PSI (7.5 bar).
• Normal wear and tear (bearings, brake tracks on rim-brake models, decals).
• Modification or repair by unauthorized personnel.

Carbon wheels are resilient, but crashes and severe rock impacts can occur. For non-warranty accidental damage, Bola offers our official Crash Replacement Program:

• 30% Special Discount on an equal or comparable replacement rim or complete replacement wheelset.
• Eligibility: Valid for the original owner within 1 year of the purchase date.
• Required Documentation: High-resolution photos of the damaged wheel and the clearly visible rim serial number sent to info@bolacarbon.com.
• No return of the damaged wheel is required - the replacement ships directly once your documentation is verified.
• Customer is responsible for freight, applicable import taxes, and component transfer costs.